Chatbot: comunicación digital y religiosidad tras la pandemia en Latinoamérica

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Published: Sep 27, 2022
Updated: 2022-09-27
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2022-09-27 (4)
DOI: https://doi.org/10.17163/uni.n37.2022.04
Keywords:
Communication, Online Interaction, Religiosity, Perspectives, Pandemic Times, Digital Culture, Access, Latin America

Main Article Content

Luana Priscila Wunsch
Centro Universitário Internacional UNINTER, Brasil
Evelyn Damasceno Silva de Freitas
Centro Universitário Internacional UNINTER, Brasil
Jonas Rafael Nikolay
Centro Universitário Internacional UNINTER, Brasil

Abstract

The intensified social isolation after March 2020, Covid-19, highlighted the need to think about a newagenda of activities in which digital communication technologies are used to support the shorteningof distances and revisit new possibilities of interaction. In this sense, this qualitative article presents a study carried out on the use of Chatbots for communication continuity between a specific community:the religious one. This audience was chosen to exemplify the relevance of the theme on how to overcome,at present, paradigms that praise the face-to-face as the only interactional source. The methodologicaldesign was structured in two phases (i) bibliographic review and (ii) application of a questionnaire toparticipants who are in geographic areas of eight countries Brazil, Uruguay, Argentina, Paraguay, Chile,Peru, Bolivia, and Ecuador. The results showed that the use of Chatbots took place through - communicationtechnology for emotional support, the Chatbot in community contexts, such as the one explainedhere, gave the security of “belonging” to “being” and, despite the isolation, not be alone; and - use ofcommunication technology that can enable individuals from all walks of life to request support in relationto current affairs, local issues, and personal circumstances. These bases highlighted the followingcategories of discussion to think about a new agenda about digital in times of humanitarian crisis.

Article Details

Issue
No. 37 (2022): (September 2022-February 2023). A proposed agenda for digital communication research after the covid-19 pandemic in Iberoamerica
Section
Dossier Temático
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