Quality, knowledge, and innovation of manufacturing processes in Ciudad Juárez, Mexico

Article Sidebar

PDF (Spanish) PDF
Published: Mar 29, 2022
Updated: 2022-03-29
Versions:
2022-03-29 (2)
DOI: https://doi.org/10.17163/ret.n23.2022.05
Keywords:
Quality, knowledge, innovation, process, industry, manufacturing, offshoring, production

Main Article Content

Ulises Mendoza-Arvizo
https://orcid.org/0000-0003-2147-9826
Fany Thelma Solís-Rodríguez
https://orcid.org/0000-0003-2147-9826

Abstract

Quality consists of the standardization of manufacturing processes, the establishment of controls in operations and continuous improvement, in turn,knowledge promotes process innovation, so the constant learning in companies allows them to stay competitive in the market. The objective of this research is to determine the relationship of significance between quality and knowledge in the innovation of production processes in the manufacturing industry in Ciudad Juarez, Mexico. The study was correlational, cross-sectional with a quantitative approach using the factor analysis method and the modeling ofstructural equations using the survey technique. The sample was 236 valid questionnaires applied in 30 industrial companies in the maquiladora sectorin the locality. The results of the convergent validity test showed that the variables are correlated and that according to the values of the average variance extracted the correlation is strong, likewise with the indicators of goodness-of-fit was obtained the degree to which the model predicts the correlations, in this case, what is observed in the data corresponds to some extent to what was proposed in the model. The relationship between quality, knowledge and innovations is positive and significant, so the research hypothesis is not rejected. Strategies implemented to improve quality and manage knowledge have a positive effect on the development of process innovations.

Article Details

Issue
Vol. 12 No. 23 (2022): (April-September)
Section
Monographic section
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Authorship: The list of authors signing must include only those people who have contributed intellectually to the development of the work. Collaboration in the collection of data is not, by itself, a sufficient criterion of authorship. "Retos" declines any responsibility for possible conflicts arising from the authorship of the works that are published.

Copyright: The Salesian Polytechnic University preserves the copyrights of the published articles, and favors and allows their reuse under the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Ecuador license. They may be copied, used, disseminated, transmitted and publicly displayed, provided that: i) the authorship and the original source of their publication (journal, editorial and work URL) are cited; (Ii) are not used for commercial purposes; Iii) mention the existence and specifications of this license.

Author Biographies

Ulises Mendoza-Arvizo

PhD in Administration Sciences at the Universidad Nacional Autonoma de Mexico. Full-time professor in the Business Administration program at the Universidad Autonoma de Ciudad Juarez, Mexico. Lines of application and generation of knowledge: Innovation, competitiveness and organizational communication.

Fany Thelma Solís-Rodríguez

PhD in Social Sciences and Full-Time Professor in the Business Administration program in the Division Multidisciplinaria in Ciudad Universitaria by the Universidad Autonoma de Ciudad Juarez, Mexico. Author of the book "Social Capital Origin, definition and implications in regional development". Areas of interest for research: entrepreneurship and employability.

References

Alemayehu, A., Gebreeyesus, A., Palladino, G., & Setti, M. (2020). Behavioral precursors in the innovation-decision process: The case of bioenergy in Ethiopia. Energy Strategy Reviews, 30(1). https://doi.org/10.1016/j.esr.2020.100499

Barasa, L., Knoben, J., Vermeulen, P., Kimuyu, P., & Kinyanjui, B. (2017). Institutions, resources, and innovation in East Africa: A firm level approach. Research Policy, 46(1), 280-291. https://doi.org/10.1016/j.respol.2016.11.008

Barroso, A., Sanguino, R., & Bañegil, T. (2012). El enfoque basado en el conocimiento en las empresas familiares. Investigación Administrativa, 41(109), 62-69. https://doi.org/10.35426/IAv41n109.05

Bourke, J. y Roper, S. (2017). Innovation, quality management and learning: Short-term and longer-term effects. Research Policy, 46(1), 1505-1518. https://doi.org/10.1016/j.respol.2017.07.005

Camacho, R., Rivas, C., Gaspar, M., y Quiñonez, C. (2020). Innovación y tecnología educativa en el contexto actual latinoamericano. Revista de Ciencias Sociales, 26(1), 460-472. https://bit.ly/3JZyg9k

Carranza, G., Garcia, M., & Sánchez, B. (2020). Activating inclusive growth in railway SMEs by workplace innovation. Transportation Research Interdisciplinary Perspectives, 7(1). https://doi.org/10.1016/j.trip.2020.100193

Chen, M., Huang, M., & Cheng, Y. (2009). Measuring knowledge management performance using a competitive perspective: An empirical study. Expert Systems with Applications, 36(4), 8449-8459. https://doi.org/10.1016/j.eswa.2008.10.067

Chu, L. y Hoang, D. (2020). The impact of corporate political activity on innovation in Sub-Saharan African countries: A double-edged sword. Borsa Istanbul Review, 20(4), 358-374. https://doi.org/10.1016/j.bir.2020.04.004

Cornell University, INSEAD, y WIPO (2020). The Global Innovation Index 2020: Who Will Finance Innovation? Ithaca, Fontainebleau, and Geneva. https://bit.ly/3tdjmoU

Fajardo, M., Cano, L., & Tobón, M. (2012). Impacto de la gestión de calidad en la estructura organizativa y en la innovación de la industria azucarera colombiana. Estudios Gerenciales, 28 (No. Edición Especial), 317-338. https://doi.org/10.18046/j.estger.2012.1491

Fagiolo, M. (2012). El conocimiento como bien común. Cayapa. Revista Venezolana de Economía Social, 12(23), 65-83. https://bit.ly/358Zf3i

Fernández, R., Almagro, F., & Terán, J. (2013). Un Análisis de la productividad total de factores ampliada en la industria manufacturera de México 2003-2010. Investigación Administrativa, 42(112), 51-63. https://bit.ly/3vicwkC

Ganguly, A., Talukdar, A., & Chatterjee, D. (2020). Social capital, knowledge quality, knowledge sharing, and innovation capability: An empirical study of the Indian pharmaceutical sector. Knowledge and process management, 27(1), 25-42. https://doi.org/10.1002/kpm.1614

Ganguly, A., Talukdar, A., & Chatterjee, D. (2019). Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization. Journal of Knowledge Management, 23(6), 1105-1135. https://doi.org/10.1108/JKM-03-2018-0190

García-Fernández, M. (2016). Influencia de la gestión de la calidad en los resultados de innovación a través de la gestión del conocimiento. Un estudio de casos. INNOVAR Revista de Ciencias Administrativas y Sociales, 61(26), 45-63. https://doi.org/10.15446/innovar.v26n61.57119

García, F., Sánchez, M., & Sevilla, J. (2014) Vínculos de conocimiento de las empresas maquiladoras del sector eléctrico electrónico en Tamaulipas, México. Caso de estudio. Investigación Administrativa, 113(1), 28-44. https://bit.ly/33RBwUA

Giménez, J., Jiménez, D., & Martínez, M. (2014). La gestión de calidad: importancia de la cultura organizativa para el desarrollo de variables intangibles. Revista Europea de Dirección y Economía de la Empresa, 23(3), 115-126. https://doi.org/10.1016/j.redee.2014.02.002

Gómez, J. (2016). El Liderazgo de aprendizaje y su incidencia en la innovación y competitividad de la MIPYMES de la ciudad de Durango, México. Investigación Administrativa, 45(117), 52-67. https://bit.ly/3HkwiOL

Gómez, J., Villarreal, M., & Villarreal, F. (2014). La cultura empresarial y su relación con los estilos de aprendizaje en la industria de celulosa, cartón y papel en México. Investigación Administrativa, 43(113), 2014, 7-27. https://bit.ly/3HovTea

González, E., & Ortega, C. (2011). La calidad en el sistema de salud. Revista Médico Científica, 23(1), 40-47. https://bit.ly/3BPWq36

González, J. J., & Álvarez, L. (2019). Gestión de conocimiento e innovación abierta: hacia la conformación de un modelo teórico relacional. Revista Venezolana de Gerencia, 24 (88), 1199-1222. https://doi.org/10.37960/revista.v24i88.30173

Hair, J., Black, B., Babin, B., & Rolph, A. (2010). Multivariate Data Analysis. Pearson.

Haro, F. A., Córdova, N. C., & Alvarado, M.A. (2017). Importancia de la innovación y su ejecución en la estrategia empresarial. INNOVA Research Journal, 2(5), 88-105. https://doi.org/10.33890/innova.v2.n5.2017.167

Hernández, H., Cardona, D., & Pineda, M. (2017). Proyección estratégica de la calidad como facilitadora para la innovación en el sector salud de la ciudad de Barranquilla. Revista Lasallista de Investigación, 14(1), 170-178. https://doi.org/10.22507/rli.v14n1a15.

Honarpour, A., Jusoh, A., & Md Nor, K. (2018). Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total quality management & business excellence, 29(7-8), 798-816. https://doi.org/10.1080/14783363.2016.1238760

Hossain, M. (2020). Frugal innovation: Conception, development, diffusion, and outcome. Journal of Cleaner Production, 262(1), 1-10. https://doi.org/10.1016/j.jclepro.2020.121456

Hyvärinen, A., Keskinen, M., & Levänen, J. (2020). Innovation process and uncertainties in resource-constrained environments: A case from the water service sector in East Africa. Environmental Science & Policy, 114(1), 242-252. https://doi.org/10.1016/j.envsci.2020.07.007

Jiménez-Jiménez, D., & Sanz-Valle, R. (2011). Innovation, organizational learning, and performance. Journal of Business Research, 64(4), 408-417. https://doi.org/10.1016/j.jbusres.2010.09.010

Kim, D., Kumar, V., & Kumar, U. (2012). Relationship between quality management practices and innovation. Journal of Operations Management, 30(4), 295-315. https://doi.org/10.1016/j.jom.2012.02.003

Kurniawan, P., Hartati, W., Qodriah, S., & Badawi, B. (2020). From knowledge sharing to quality performance: The role of absorptive capacity, ambidexterity, and innovation capability in creative industry. Management Science Letters, 10(2), 433-442.: https://doi.org/10.5267/j.msl.2019.8.027

Laforet, S. (2008). Size, strategic, and market orientation effects on innovation. Journal of Business Research, 61(7), 753-764. https://doi.org/10.1016/j.jbusres.2007.08.002

Lévy, J. P., & Varela, J. (2003). Análisis Multivariable para las Ciencias Sociales. Pearson Educación.

López, N., Montes, J., & Vázquez, C. (2009) Are Quality and Innovation Management Conflicting Activities? Technovation, 29(8), 537-545. https://doi.org/10.1016/j.technovation.2009.02.005

Maldonado-Pinto, J. E., & Portilla-Barco, L. F. (2020). Procesos de innovación en la industria manufacturera colombiana. Revista CEA, 6(11), 145-163. https://doi.org/10.22430/24223182.1395

McAdam, R., & Leonard, D. (2001). Developing TQM: The knowledge management contribution. Journal of General Management, 26(4), 47-61. https://doi.org/10.1177/030630700102600404

Miller, D., & Shamsie, J. (1996). The resource-based view of the firm in two environments: The Hollywood Film Studios from 1936 to 1965. The Academy of Management Journal, 39(3), 519-543. https://doi-org.ezproxy.uacj.mx/10.2307/256654

Molina-Castillo, F. J., & Munuera-Aleman, J. L. (2009). The Joint impact of quality and innovativeness on short-term new product performance. Industrial Marketing Management, 38(8), 984-993. https://doi.org/10.1016/j.indmarman.2008.06.001

Onufrey, K., & Bergek, A. (2020). Transformation in a mature industry: The role of business and innovation strategies. Technovation. https://doi.org/10.1016/j.technovation.2020.102190.

Parrilli, M. D., Balavac, M., & Radicic, D. (2020). Business innovation modes and their impact on innovation outputs: Regional variations and the nature of innovation across EU regions. Research Policy, 49(8), 1-15. https://doi.org/10.1016/j.respol.2020.104047.

Paula, F.d.O., & Silva, J.F.d. (2017). Innovation performance of Italian manufacturing firms: The effect of internal and external knowledge sources. European Journal of Innovation Management, 20(3), 428-445. https://doi.org/10.1108/EJIM-12-2016-0119

Pérez, A., & Pérez, I. (2004). Conocimiento, gestión e innovación tecnológica como clave del rendimiento económico. Revista de Ciencias Sociales, 10(2), 338-349. https://bit.ly/3BS2jfY

Pla-Barber, J., & Alegre, J. (2007). Analyzing the link between export intensity, innovation, and firm size in a science-based industry. International Business Review, 16(3), 275- 293. https://doi.org/10.1016/j.indmarman.2008.06.001

Primo, C., Padoan, P., Chandra V., & Eröcal, D. (2013). Innovación y crecimiento: En busca de una frontera en movimiento. En Dutrénit, G. Foro Consultivo Científico y Tecnológico. A.C., México, D.F: OCDE. https://doi.org/10.1787/9789264208339-es

Quezada-Sarmiento, P. A., Salas, W. T., Mayancela, R., Suárez-Morales, L., Chango-Cañaveral, P. M., & Rosero-Bustos, G. (2019). Analysis of the relationship between quality management, knowledge management based on bodies knowledge and innovation in SMEs. En 2019 14th Iberian Conference on Information Systems and Technologies (CISTI), 1-6. IEEE. https://doi.org/10.23919/CISTI.2019.8760620

Ramos, J. (2018) Influencia del sistema de calidad e innovación tecnológica en los resultados enfocados en la mejora continua en la manufactura de transformadores de distribución y potencia. Industrial Data, 21(1), 63-72. https://doi.org/10.15381/idata.v21i1.14912

Rojas, R.S., & Torres, C. L. (2017). La gestión del conocimiento basado en la teoría de Nonaka y Takeuchi. INNOVA Research Journal, 2(4), 30-37. https://doi.org/10.33890/innova.v2.n4.2017.147

Schmuck, R., & Benke, M. (2020). An overview of innovation strategies and the case of Alibaba. Procedia Manufacturing, 51(1-3), 1259-1266. https://doi.org/10.1016/j.promfg.2020.10.176.

Schumpeter, J. (1943). Capitalism, socialism, and democracy. Harper and Row.

Solleiro, J. L. y Colin, H. M. (2017). Las fundaciones Produce, una innovación para la innovación. Revista Mexicana de Agronegocios, 41(1), 670-683. https://bit.ly/3si8rv0

Song, M., Im, S., Bij, H., & Song, L. (2011). Does strategic planning enhance or impede innovation and firm performance? Product Innovation Management, 28(4), 503-520. https://doi.org/10.1111/j.1540-5885.2011.00822.x

Sosa, Y., & Martín, M. (2015). La creación del conocimiento e innovación a través de los sistemas de calidad. Tres estudios de caso. Economía y Sociedad, 33(1), 37-57. https://bit.ly/3BSJv09

Urgal, B., Quintás, M., & Arévalo, R. (2011). Conocimiento tecnológico, capacidad de innovación y desempeño innovador: el rol moderador del ambiente interno de la empresa. Cuadernos de Economía y Dirección de la Empresa, 14(1), 53-66. https://doi.org/10.1016/j.cede.2011.01.004

Villarón, J., Pineda, D., & Andrade, M. (2012). Modelo que relaciona el capital intelectual y la innovación tecnológica en empresas de manufactura mexicanas. Investigación Administrativa, 41(110), 18-33. https://bit.ly/3hkNwkw

Zhang, J., Hoenig, S., Di Benedetto, A., Lancioni, R. A., & Phatak, A. (2009). What contributes to the enhanced use of customer, competition and technology knowledge for product innovation performance?: A survey of multinational industrial companies' subsidiaries operating in China. Industrial Marketing Management, 38(2), 207-218. https://doi.org/10.1016/j.indmarman.2008.12.007