Gamificación en aplicaciones móviles para servicios bancarios de España
Contenido principal del artículo
Resumen
Palabras Clave
aplicación software, comunicación móvil, banco, instituciones financieras, juego, España. Software application, Bank, mobile communication, Spain, financial institutions, game.
Descargas
Citas
Ditrendia. (2015). Informe ditrendia 2016: Mobile en España y en el mundo. Madrid, España: Tatum.
Dubbels, B, (2013). Gamification, Serious Games, Ludic Simulation, and other Contentious Categories. International Journal of Gaming and Computer-Mediated Simulations, 5(2), 1-19. doi: 10.4018/jgcms.2013040101
Gjino, G., & Ilollari, O. (2014). Mobile banking: near future of banking. Review of Applied Socio-Economic Research, 7(1), 43-51. Recuperado de https://goo.gl/xcrWbV
Gutiérrez-Rubí, A. (2015). La transformación digital y móvil de la comunicación política. Madrid, España: Fundación Telefónica.
Instituto Nacional de Estadística. (2015). Encuesta sobre Equipamiento y Uso de Tecnologías de Información y Comunicación en los Hogares [Nota de prensa]. Recuperado de https://goo.gl/9kXIOa
Karjaluoto, H. (2002). Electronic banking in Finland: Consumer beliefs, attitudes, intentions and behaviors. Finlandia: University of Jyväskylä.
Laukkanen, T. (2007). Internet vs mobile banking: comparing customer value perceptions. Business Process Management Journal, 13(6), 788-797. doi: 10.1108/14637150710834550
Luo, X., Li, H., Zhang, J., & Shim, J. P. (2010). Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services. Decision support systems, 49(2), 222-234. doi: 10.1016/j.dss.2010.02.008
Mallat, N., Rossi, M., & Tuunainen, V. K. (2004). Mobile banking services. Communications of the ACM, 47(5), 42-46. doi: 10.1145/986213.986236
Pousttchi, K., & Schurig, M. (2004). Assessment of today's mobile banking applications from the view of customer requirements. In System Sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference (pp. 10-15). IEEE. doi: 10.1109/hicss.2004.1265440
Maldonado, L. (2013). La Banca, en la encrucijada. El futuro del sector financiero español en el mundo global. Madrid: PWC
Rai, D., & Beck, J. E. (2012). Math learning environment with game-like elements: an incremental approach for enhancing student engagement and learning effectiveness. In International Conference on Intelligent Tutoring Systems (pp. 90-100). Springer Berlin Heidelberg. doi: 10.1007/978-3-642-30950-2_13
Reeves, B. & Read, L. (2009). Total Engagement. Cambridge, EEUU: Harvard Business Press
Rivera, J., & Van der Meulen, R. (2014). Gartner’s 2014 hype cycle for emerging technologies maps the journey to digital business. Connecticut, EEUU: Gartner Group.
Raftopoulos, M., Walz, S., & Greuter, S. (2015). How enterprises play: Towards a taxonomy for enterprise gamification. Conference: Diversity of Play: Games–Cultures-Identities.DiGRA. Recuperado de https://goo.gl/3PD4f9
Robinson, D., & Bellotti, V. (2013). A preliminary taxonomy of gamification elements for varying anticipated commitment. Proceedings CHI 2013 Workshop on Designing Gamification: Creating Gameful and Playful Experiences. ACM. Recuperado de https://goo.gl/hElEnm
Rodrigues, L. F., Costa, C. J., & Oliveira, A. (2013). The adoption of gamification in e-banking. In Proceedings of the 2013 International Conference on Information Systems and Design of Communication (pp. 47-55). ACM. doi: 10.1145/2503859.2503867
Rodrigues, L. F., Costa, C. J., & Oliveira, A. (2014). How gamification can influence the web design and the customer to use the e-banking systems. In Proceedings of the International Conference on Information Systems and Design of Communication (pp. 35-44). ACM. doi: 10.1145/2618168.2618174
Romero-Rodríguez, L. M., Torres-Toukoumidis, Á., & Aguaded, I. (2017). Ludificación y educación para la ciudadanía. Revisión de las experiencias significativas. Educar, 53(1), 109-128. doi: 10.5565/rev/educar.846
Thiebes, Lins y Basten, (2014). Gamifying Information Systems- A Synthesis of Gamification Mechanics and Dynamics. Twenty Second European Conference on Information Systems. ECIS. doi: https://goo.gl/uyOYqK
Varshney, U. (2008). A middleware framework for managing transactions in group-oriented mobile commerce services. Decision Support Systems, 46(1), 356-365. doi: 10.1016/j.dss.2008.07.005
Werbach, K., & Hunter, D. (2012). For the Win: How Game Thinking Can Revolutionize your Business. Pennsylvania, EEUU: Wharton Digital Press.
Zagalo, N. y Oliveira, S. (2014). Perspectivas sobre a Gamificação: um fenómeno que quer gerar envolvimento. Braga, Portugal: Centro de Estudos de Comunicação e Sociedade, Universidade do Minho. doi: https://goo.gl/gHIzAS
Zichermann, G., & Cunningham, C. (2011). Gamification by Design: Implementing Game Mechanics in Web and Mobile Apps. Massachusetts, EEUU: O'Reilly Media, Inc.